Field notes
Field notes
Practical notes from pharmacy and care app reviews — techniques, decisions, and measurement pitfalls.
Why Friday refill reminders crowd Sunday counters
How reminder timing interacts with Malaysian pharmacy opening hours and why “high engagement” can still hurt pickup days.
Defining a completed care follow-up without arguing for an hour
A practical definition set for care apps so triage, visit, and follow-up teams share one completion language.
Consent gates that still let refill analytics breathe
Where pharmacy apps can count refill steps after consent — and where counting must stop — without pretending PDPA is optional.
Stock lookup stalls and the silent drop in dispensing screens
When dispensers wait on stock lookups, pharmacy apps lose the session — and analytics often blame the wrong screen.