Review offer
Care App Journey Audit
Trace booking, triage, and follow-up completion across care coordination apps used by clinics and home-visit teams.
Who this is for
Private clinics, care coordination groups, and home-visit programmes whose apps handle appointment booking, triage questionnaires, or post-visit follow-up. Ideal when no-shows and unfinished follow-ups are rising and the numbers feel muddy.
What we examine
We walk the patient path from first booking tap through triage, confirmation, visit day, and the follow-up prompt. Gaps in counting — especially around cancelled visits that still look “open” — are called out with plain language.
Included
- Journey map of the care app’s booking-to-follow-up path
- Review of completion definitions used by your team
- One workshop focused on no-show and follow-up drop points
- Short audit memo with measurement fixes
Excluded
Software development, call-centre scripting, and clinical protocol redesign.
Next step
Mention “Care App Journey Audit” when you write to us.